Return & Refund Policy

If you are not satisfied with the product you’ve purchased, you may get a full refund by returning the product within seven (7) working days upon received.

The product(s) must be unboxed, unwraped, unaltered, with the tag/label still attached and in the original packaging (if available).

This policy is only applicable to full-priced item(s) on our site.

Customers are advised to email us first at directrixconceptstore@gmail.com with your #ORDER ID and product details before returning the product. 

Any products returned must abide the terms mentioned above.

Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the refund proces, so that the product will be send back to you.

All shipping cost are borne by customer and we are not liable until item reaches our office.

Kindly email directrixconceptstore@gmail.com or WhatsApp us on +601113777351 for further assistance.

FAQ

1. How do I return a product?
You may returned the product within seven(7) days of parcel received and make sure the product abides the return/exchange policy terms. Kindly email directrixconceptstore@gmail.com and provide us with your #ORDER ID, product details and reason of returning. 

2. Delivery charges.
For any exchange request, RM10 flat rate will be charge for both return and new delivery. For returns, RM6 will be charge upon total amount refunded and for walk-in return at the store, no delivery charge is applied hence customer will get full refund.

3. How do I know my returned item has been received?
We will notify you as soon as we received your returning parcel and your return request will be processed accordingly.

4. Can I collect or return the product at the store?
Kindly be informed that walk-in return/ pickup are available upon request. You may arrange a free pick-up at our store by WhatsApp us on +601113777351.

5. How long will my return/refund be processed?

All return/refund request will be processed within seven(7) working days upon parcel received.

6. Do I get a full refund?
All refunds and reimbursement will be made in the form of Online Transfer into your bank account.

9. I received incorrect refund or replacement item, what should I do?
Oops sorry dear! Kindly email us at directrixconceptstore@gmail.com or WhatsApp  us at 01113777351 for further assistance.

Thanks.