Shipping Policy

Thank you for visiting and shopping at Nu-caffe.com. The following are the terms and conditions that constitute our Shipping Policy.

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Domestic Shipping Policy

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Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or SMS.

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Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

For every purchase below RM70:-

West Malaysia —– RM7.00

East Malaysia ——RM14.00

For every RM70 worth of purchase & above:-

West Malaysia —– Free Postage

East Malaysia —— Free Postage

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Shipment courier service

For domestic shipping, we’re using local courier service.

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Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties and Taxes

Nu-caffe.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

Nu-caffe.com is not liable for any products damaged or lost during shipping. If youreceived your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We do ship internationally using DHL courier service.

Approximately will be arriving to your address in 10 to 20 working days